Questions on Orders
If you should have a question on an order, simply email our Customer Service team at email@example.com. Please reference your order number in the subject line.
You can also call us – toll-free – at 1 (866) 405-5138 (Outside the U.S., call 1 (208) 327-8118). Please have your order number handy when you call.
Shipping Your Order
We ship all online orders via USPS within 48 hours of placement. However, we don’t ship packages on Saturday, Sunday or major holidays. We ship packages via USPS*** with the exception of packages weighing more than 1 lb which ship via UPS Ground (or USPS Priority Mail to PO Boxes). An email confirmation of shipment is sent out for all orders providing a valid email address was provided with the order, the day your order ships. Included in the email confirmation is a tracking number, along with a link for tracking your order. For international shipments a package ID number is provided.
***Your item will ship and be delivered to you by the United States Postal Service. In order to continue to offer you the best possible value and service, we have partnered with UPS Mail Innovations who will provide the advance transportation of your item. UPS MI will induct your item into the USPS within 2 business days and you can expect delivery within 1 day of normal First Class Mail to your destination.
You may track your delivery via the UPS site, by clicking on the tracking number that is provided in your shipping notification email (provided you gave us a valid email address at the time of your order).
Please be aware that there may also be a delay in the electronic upload of this information. This lack of information does not indicate a delay in the delivery of your order. International packages are often NOT updated until delivery is made. If you have any questions please contact Customer service at 1-866-405-5138 or email our Customer Service team at firstname.lastname@example.org
Out of Stock
On rare occasions, we may run out of stock on an item you order. If we do, we’ll notify you – and offer you the option of cancelling the order or waiting till it’s back in stock.
Faulty Product: We inspect every package before it ships. But if you should receive a faulty product, let us know within ten (10) days of receipt. We’ll arrange to re-ship the faulty portion of your order.
Lost or Damaged in Transit: If your order is lost in transit, or you receive an order in damaged condition, contact the carrier at once. The carrier is responsible to deliver your order in good condition. For packages shipped USPS contact the USPS at 1-800-ASK-USPS (800-275-8777), and for packages shipped via UPS contact UPS at 1-800-PICK-UPS (800-742-5877). For shipments using UPS MI you will need to contact the USPS. (Note: Always open any package you receive right away. Carriers may disallow “hidden damage” claims if they’re not made promptly.)
Satisfaction Guarantee: To take advantage of our one year guarantee you are required to return the product purchased, whether empty, unused or partially used. Please return your unused, empty or partially used bottles to Best Life Herbals, Returns Department, 2240 W Woolbright Rd, Suite 202, Boynton Beach, FL 33426. We’ll issue a refund of the full purchase price (Sorry, shipping and handling charges are non-refundable) upon receipt of your return. Please allow up to 10 days for the refund to post to your account.
Please include a copy of your packing slip with your return, so we can correctly process your refund. If you don’t have your packing slip, please enclose a piece of paper with your name, address, phone number and order number, if you have it. We urge you to use some form of delivery confirmation, to provide proof of return. Best Life Herbals (d/b/a Wellspring) is not liable for refunds on lost packages.
Packages that are refused when delivered should ultimately be returned to sender by the US Postal service, however, Best Life Herbals d/b/a Wellspring is NOT responsible for refunding packages that are lost in transit. Our strong recommendation if you have changed your mind for any reason is the follow the return instructions above in order to ensure delivery to our facility so that a refund can be processed.